Our mission ? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values:
Customer focus: Prioritize customers in everything you do
Ownership: Own your part, get things done
Teamwork: Make (team)work easy
Mastery: Continuously raise the bar
Integrity: Always do what's right, and respect people
Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.
The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve it!
That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.
You will join a team of 4 people, led by Cristina .
As a Customer Care Officer at Qonto, you will:
Be a Qonto Ambassador! You will delight our Spanish customers by providing sharp, quick technical support and guiding them in using Qonto, answering all their questions via email and phone.
Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the "WOW" effect that our customers love.
Take ownership: You will identify anomalies, optimize and set up new ways of problem-solving and keep your colleagues, internally and externally, up to date on all of this.
What you can expect:
A clear path to move forward in your career
An interesting international and multicultural environment
A team that supports each other to be the best they can be
Learn new ways of working and continuous improvement techniques
About your future manager:
Their path: Cristina has strong customer relationship experience. She joined Qonto 5 years ago as a Customer Success Officer and is now Lead Customer Success for the Spanish market, in full scope. This means, working in all areas such as account management, payment services, etc.
What they can bring to you: She will closely follow up with you and share her knowledge to help you develop your skills to be successful in your job.
About You:
Experience: You have up to 1 year of experience in customer service or a customer-facing role.
Customer-centric: You show empathy and adapt your speech according to your customers' needs.
Goal-oriented: You strive to achieve your daily targets.
Communication skills: You have excellent oral and written skills in Spanish and English.
Mastery: You excel in using SaaS tools (Intercom, Mayday, Notion).
Languages: You speak Spanish as a native language, and have a good level of English.
Perks:
A tailor-made and dynamic career track.
An inclusive work environment.
Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
Tailor-made remote work policy depending on the job you apply for and where you live.
Competitive salary package.
A meal voucher.
Public transportation reimbursement (part or global).
A great health insurance (depending on the country).
Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities.
A progressive disability, and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners.
Monthly team events.
Our hiring process:
Interviews with your Talent Acquisition Manager and future managers
A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
We will send you an interview guide so you can best prepare yourself.
On average, our process lasts 20 working days and offers usually follow within 48 hours .
To learn more about us:
Qonto's Blog | Muy Pymes | Forbes.es | Europa Press
To know how your personal data will be processed during your application process or to request its deletion, please click here .
#J-18808-Ljbffr
