.Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!Our values:Customer focus: Prioritize customers in everything you do.Ownership: Own your part, get things done.Teamwork: Make (team)work easy.Mastery: Continuously raise the bar.Integrity: Always do what's right, and respect people.Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.The mission of the Customer care team at Qonto is to guide and help our clients succeed. We are very proud of our 4.6/5 customer satisfaction and we always want to improve it!You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers.Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.As a Customer Care Agent at Qonto, you will:Be a Qonto Ambassador! You will delight our Dutch customers by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone (only outgoing calls, not a call center).Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the "WOW" effect that our customers love.Set up internal processes: to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams, etc.).Take ownership: You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this.What you can expect:Be part of Qonto's expansion working in a fast-paced, growth-oriented environment.Collaborate in a team that values cooperation, communication, and continuous improvement.Master cutting-edge customer service tools like Zendesk, Notion, and Mayday.Hands-on culture: take on responsibilities and decision-making.About your future manager:Francesca is Team Leader for Qonto's Italian team within the Onboarding department
