Customer Care - Brands | Q-251

Manage the assigned customer portfolio. Direct customer service (calls, answering e-mails, requests for information in the system), proactive monitoring of shipments, incident management, reporting quality indicators and ensuring good customer service.Responsibilities and Objectives:Proactive follow-up of the shipments of your customer portfolio.Incident management.Link with other departments to claim and resolve incidents.Direct contact with customers, answering queries and requests.Monitor quality of service through indicators, evaluate and comment on weekly and monthly results.Establish action plans to achieve quality objectives.Ensure proper application of procedures.Requirements:At least 3 years of experience in a similar position.Fluent in English.Proactivity.Conflict management.Customer focused.Communication skills.Team player.Ability to prioritise.Organisation.Resolute person.Rigour, dynamism, and autonomy.Experience in customer service.Knowledge of Excel.What We Offer:Excellent working environment.Professional growth within the company.Flexible working hours.Online platform for lifelong learning.Competitive salary.Flexible remuneration services can be contracted.Inclusive Culture:InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.#J-18808-Ljbffr