Customer Care Associate

What You'll Do: Be the first line of support on Live Chats and e-mails to our network of restaurants using Choco.
Help our restaurants in understanding the Choco App and how to place orders successfully.
Assist our vendors in managing incoming orders while offering a great experience to their customers.
Troubleshoot integration-related issues with our premium vendors.
Monitor order transmission failures and ensure they are successfully received and processed.
Process administrative requests from both our customers and internal teams.
Closely collaborate with Sales, Account Management, and Implementation Management to offer the best user experience to our customers.
Improve the efficiency of our processes and tools and launch initiatives to improve the quality of our service.
What We're Looking For: You are native in Spanish and English (C1-C2).
You bring 1-2 years of experience in Customer Support or a customer-facing role, ideally in a tech company.
You have strong communication skills across channels: phone, email, and live chat.
You are customer-centric, ready to go the extra mile, and find creative solutions for our users.
You are a team player and develop strong working relationships, collaborating well with your peers and stakeholders.
You are eager to constantly learn new skills and take on new responsibilities.
You thrive in fast-paced environments which require a strong level of ownership and a "hands-on" mentality.


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