CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientOur client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of well-known brands, they are also continuously recognised for their top results in sustainability, social responsibility, diversity, and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver first-class service to our customers.We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.We're Curious: Proactive approach to problem-solving and a "can do" attitude.We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What will you be doing?Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional wayYou can put yourself in our customers' shoes, analyze their problems and offer them individual solutionsOffering an omnichannel service to our consumers via telephone, email, chat, and social mediaDeveloping a sound understanding of the products and services offered by our clientEmbrace our company values and act as a brand ambassadorRequirementsA fluent level of Portuguese with exceptional grammar and spelling skillsHigh level of English (Both written and spoken)A genuine passion for delivering outstanding customer serviceAbility to deal with sensitive calls with empathyStrong administrative skills with a keen eye for detailA professional outlook and proactive approach to problem solvingBenefitsStart date: July 22ndContract: Temporary 3 months (1-month probation period)Full time: 39 hours/weekWorking days/Hours: Monday to Friday- 9am to 6pmSalary: € per yearBonus: Top performance incentivesHolidays: 24 calendar days per year, Paid bank holidays + 1 extra day in lieuHybrid work model: 3 days per month from the office / training / rest from homeTraining: 3 weeks - Monday to Friday- 9am to 6pmOffice location: Barcelona (La Sagrera)Other Benefits: DKV dental insurance, Best-in-class people engagement activities and programs, Ongoing training and development, Employee Assistance Program, Employee Benefits Club, Option to sign-up for Discounted Private Health Insurance, Referral Program, Access to LinkedIn specialized training & coursesReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you! #wecare#wearecurious#weachievetogether
#J-18808-Ljbffr
