Customer Account Associate

At U.S. Bank, we're on a journey to do our best.
Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive.
Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need.
From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology.
As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job DescriptionDevelops profitable new business account relationships and increased profitability from existing accounts.
Identifies business opportunities based on knowledge of clients, markets, products and services.
Makes sales presentations to existing and prospective clients informing them of benefits of using the organization's products and services to meet their needs.
Implements and maintains an effective referral network and call program to promote sales.
Manages the ongoing account relationship with existing customers.
Establishes and maintains internal relationships.
Establishes and maintains good public relationships with the community to enhance the organization's image and develop new business.
The successful candidate will take full responsibility for supporting and expanding new and existing businesses through your customers' portfolio across Enterprise Hospitality vertical in the UK and other European geographies.
This includes accomplishing clear expectations and objectives (short-and long-term) and together with internal stakeholders follow through our ambitious goals and increase the portfolio value (DIAOR).
Additionally supporting new customers within the onboarding and post-boarding process to up speed the time taken from signature to revenue.
The successful candidate will take direction from the Head of Franchise for Hospitality which includes achieving revenue targets, in-year new business and additional product penetration targets as well as ensuring customer attrition is minimized.
Accountabilities for your role: Build and maintain strong relationships with customers in Hospitality across Elavon's European territories.Retain and secure customers in Hospitality portfolio.Analyse data to drive customer performance.Manage negotiations with customers, work on pricing offers within the target rate of return.Develop solutions for problems identified across customers' portfolio.Create exit barriers for customers so Elavon business is secured effectively.Represent Elavon during meetings with customers, fairs, and industry meetings.Take part and manage projects in order to provide customers with top level of services.Act in alignment with company policy and regulatory requirements.Monitor and analyse relationship plan results and account activities.Establish relationships and align with strategic partners in Hospitality industry.Meet identified KPIs and achieve portfolio targets.Support Business Development with collection of financial and KYC documents, document creation and customer interactions.Provide post-boarding support for new customers.Follow the disciplines of strategic account management to ensure that all procedures and processes are followed.Document and update actions on the customers' accounts in CRM system.Hold accountability for your customer portfolio's performance, and report/forecast as per business requirement.Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners.The successful candidate will: Achieve portfolio targets and optimise customer performance.Manage all relationship management activities for clients in the assigned Hospitality portfolio and geographical region.Establish and maintain strong relationships with portfolio customers and industry partners.Identify business opportunities and mitigate risks to minimise customers' attrition.Identify customer needs and pain points to advise on new products and solutions.Negotiate effectively to secure existing business across portfolio and implement solutions to create exit barriers for clients.Prepare documentation and act in alignment with company policy and regulatory requirements.Monitor and analyse relationship plan results and account activities.Develop solutions for identified accounts.The role is posted as remote; however, candidates located near any one of our locations would be required to work on site at least three days per week.
Competencies for your Role: Drive for Results: Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group.Customer Centricity: Build strong customer relationships and deliver customer-centric solutions.Agility and Innovation: Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations.
Help others to continuously improve and achieve results.
Explore multiple solutions to overcome obstacles.
Anticipate future needs that may affect the team or organization.Collaboration: Develop good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team's goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.Risk: Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.Ethics and Trust: Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly; is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.Technical Competencies for your Role: Basic Outlook, Word, Excel and PowerPoint Proficiency.Salesforce and Service Cloud experience preferred.Ability to establish and maintain strong relationships.Strong understanding of all products and services applicable to Hospitality customers.Advanced knowledge of applicable policies and procedures.Thorough knowledge of all organization products and operations.Strong organizational, communication and negotiation skills.Ability to work independently and in teams.Excellent interpersonal, verbal and written communication skills.Ability to work under pressure.Result-oriented approach.Time Management Skills.Qualifications Required to perform your Role: Bachelor's degree, or equivalent work experience.Minimum 3 years of experience in Finance or Hospitality industry.Willingness to travel within Europe.Experience engaging with senior stakeholders in large organizations.Driving licence.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities.
We provide benefits to help you protect your health and financial security; and give you peace of mind.
We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

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