Credit Controller - Spanish, English & German speaking Full-time, Hybrid, Barcelona, Spain About Our Crew Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe. Our passion and unyielding dedication to getting people on the water influence our culture in ways you won't find at other companies. We're the best at what we do because we're working in an industry we love. When you walk through our doors, you'll find smart, dedicated people who consider one another family. If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here! About the Role The Credit Controller reports to the Billing Manager and is primarily responsible for managing customer collections for the International sales ledgers. This role requires communication with customers and internal teams across other departments while working directly with the finance team. This individual will also need to be highly driven and prioritise responsibilities using sound judgment to effectively handle and respond to situations with minimal supervision. Candidates must have a 'can do' attitude and be comfortable working in a multi-faceted, fast changing environment. What You'll Do
Process cash application daily from bank transfers and other direct customer payments and allocate against outstanding invoices in NetSuite
Process credit card payments as needed and update customer payment card details on EPX/ Stripe as necessary. Follow up declined credit card payments with customers where applicable
Reach out to customers via phone calls or emails regarding past due accounts in accordance with the aged debt collection policy
Take responsibility for monitoring the resolution of customer disputes, ensuring customer concerns are acted upon timely and correctly
Communicate with customers and internal teams for inquiries including but not limited to payment information, invoice questions and account balances
Monitor and report on customer outstanding invoices, unallocated payments and customer issues.
Review unapplied cash on customer accounts for refunds and/or apply to open invoices with communication to the customer
Work closely with the International Account Management team for reviewing past due accounts as well as scheduling regular meetings to review overdue accounts
Compile and submit overdue account details to the collection agency in accordance with the aged debt policy, and continue to monitor collection progress. Review collection fees payable to ensure they have appropriately charged
Monitor and respond to legal documents for customer Bankruptcy declaration
Process account write-offs as needed in conjunction with collection accounts ensuring all journals posted in NetSuite are accurate
Ensure cancellation and credit memos are correctly actioned for the accounts, to ensure the debt outstanding relates to the correct periods
Assist with the onboarding of new processes and systems, including testing and training for internal staff and customers.
Assist and take ownership of the billing processes and approvals for the monthly billing cycle.
Perform other job-related functions as required
Ad hoc duties
What You Should Have
Strong previous experience in Credit Control across different European territories
Be able communicate effectively to internal and external customers in Spanish and English with German as an asset.
Experience reviewing and advising on past due accounts for payment options and debt recovery
Organised and efficient with high standards of accuracy and attention to detail
Excellent interpersonal skills and ability to build strong relationships
Excellent written and verbal communication (both internally and externally)
High level of professionalism - must thrive on teamwork, overcoming obstacles and gaining shared vision on complex issues
Experience with NetSuite, advantageous but not essential
Experience with Salesforce, advantageous but not essential
Perks You'll be joining a close-knit and talented team, with plenty of opportunity for professional growth. We offer competitive compensation + benefits that are on par with large companies, while also placing a high value on maintaining a healthy work-life balance.
Hybrid working flexibility
New laptop + large second monitor + other office accessories
All National holidays
End of year Holiday leave
Birthday holiday (You never have to work on your birthday!)
Medical insurance offered
Discounted Wellness monthly benefits
Meal and Travel voucher program
32 hours of volunteer time paid per year (We are big into volunteering and helping out the community here at Boats Group!)
Professional reimbursement program for employees to take courses, attend seminars, etc. (Things to enrich you as a professional)
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