**eDreams ODIGEO** is one of the world's largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it serves more than 18 million customers per year across 46 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 665 airlines and has partnerships with 130. The brand offers the best deals in regular flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible,and better value for consumers across the globe.We are looking for a** Copyrwriter **to join our Content Design team in Barcelona, Spain. You will be one of two writers focusing on customer service, reporting to the Head of Content Design and working closely with the Customer Experience team.Your primary duty is to produce high-quality content for the Help Centre to provide exceptional customer support. You'll develop scripts, templates, and other relevant content to assist customer service agents and the business in meeting our customer's needs. You'll be part of the Content Design team, but you'll work day-to-day with the Customer Experience team. Our Agile environment offers you the chance to collaborate and work flexibly with cross-functional teams.**What you will do**:- Crafting great customer-focussed copy, shipped quickly that helps user agents and customers succeed in their goal,- Review, revamp, and maintain the language and format for the templates repository,- Maintenance of the templates repository,- Working alongside other writers (reporting to the Head of Content)to create content design standards and frameworks,- Aligning the tone of voice within your content to that produced by other writers,- Sharing best practices with the team and colleagues across the business, proactively seeking to improve processes,- Communicating your content proposals to key stakeholders,- Iterate content based on research findings and feedback from colleagues,- Explore and refine concepts and develop them to the best solution quickly, without losing time and effort,- Using proven retail techniques to ensure customers remain engaged and have a positive experience with our brands,- Creation and maintenance of the existing and new scripts used by our agents to talk to customers on the phone,- Newsletter layout and content summary,- Maintain and develop relationships with key stakeholders in the business.**Who you are**:- Native-level English speaker with good written, verbal, and presentation abilities.Other languages are a plus. Content is created and presented in English,- Minimum 3+ years of professional copywriting / UX writing experience,- Understanding of CMS systems and defining processes,- Bachelor's degree or equivalent professional experience,- Used to working to tight deadlines and managing expectations,- You will be used to combining manual tasks with more-innovative, value-added projects,- You are able to influence others in order to get the necessary buy-in and build a network to draw on and learn from,- You are detail-focused, methodical and organised in your approach,- Excellent communication and presentation skills,- Team player with a positive attitude.**What's in it for you**:- You will have a great lifestyle and work-life-balance with our flexible hours policy and short Friday schedule (9am-3pm),- Onsite,hybrid or remote work? Your choice - remote in Spain, Italy and Portugal or hybrid/onsite in Barcelona, Madrid, Milan and Porto,- Free eDreams Prime subscription to benefit from significant discounts on your flights and hotel bookings.- Discounted gym memberships- Free subscription to top-notch external learning platforms- Flexible remuneration plan that allows you to pay reduced, tax free rates for your kids' education, public transport, restaurants, and private health insurance.- Free fruit and coffee in the office (with many types of milk alternatives)- New to the city? We also offer great relocation packages (including visa support)- Office in the heart of Barcelona with a beautiful rooftop terrace to have a break or enjoy our social activities - yes, parties are welcome here!_ And the opportunity to work in a dynamic, dedicated,fun and passionate team of professionals. We journey together!_- eDreams ODIGEO under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo -is an equal opportunity employer and values diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status._**Job Summary**:- Barcelona Location- Permanent Job Type El anuncio original lo puedes encontrar en Kit Empleo:https://www.kitempleo.es/empleo/111395955/copywriter-wxe103-barcelona/?utm_source=html
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