This posting is to cover a position in operations, as technical analyst:- The position requires working on shifts 365x7x24.- The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according to changing business needs) to cover those shifts.- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.- Experience in customer support by phone will be highly appreciated.- This position is oriented for people who want to develop his/her professional career at Oracle.- It will be necessary to have a knowledge enough (the most the better) about the following aspects:- ITIL concepts in terms of incident management and change management processes.- Knowledge of concepts around events handling.
Alerts are received in monitoring consoles (monitoring).- Have agility enough at operational level, to work with several technologies:- OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, scripts execution, health-checks, start/stop components among others.- Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)- FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuableCareer Level - IC2As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems.
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* Which includes being a United States Affirmative Action EmployerThis posting is to cover a position in operations, as technical analyst:- The position requires working on shifts 365x7x24.- The job requires a commitment to work physically at Oracle office in Madrid (Spain) into a labor framework that can include both working following a hybrid remote way (some days at the office) or full dedicated at the office (according to changing business needs) to cover those shifts.- It's mandatory to speak both a fluent Spanish and English, but other languages will be assessed as well, due to potential business needs can arise.- Experience in customer support by phone will be highly appreciated.- This position is oriented for people who want to develop his/her professional career at Oracle.- It will be necessary to have a knowledge enough (the most the better) about the following aspects:- ITIL concepts in terms of incident management and change management processes.- Knowledge of concepts around events handling.
Alerts are received in monitoring consoles (monitoring).- Have agility enough at operational level, to work with several technologies:- OS (Unix/Linux): How to check/perform actions on processes, memory, CPU, scripts execution, health-checks, start/stop components among others.- Oracle DB: Operational knowledge (gather diagnostic data, start/stop, checks)- FMW/APPs: WebLogic and Oracle enterprise manager mainly but also a knowledge other Oracle apps knowledge is something valuableFull timePosting Date: 2024-11-15