.Publicada: 09.10.2024. Actual hasta: 15.11.2024Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.Exoticca es una agencia de viajes de nueva generación especializada en planes singulares y exclusivos. Somos fieles a la calidad, al confort y a la innovación, siempre ofreciendo los precios más competitivos.Ofertas de empleo Contact Center Process & Procedures Specialist Contact Center Process & Procedures Specialist, Barcelona Salario: a convenirBarcelonaSummary information Puesto: Contact Center Process & Procedures SpecialistPublicada: 09.10.2024. Actual hasta: 15.11.2024Área: Staffing/Agencias de EmpleoJornada laboral: completaSexo: indiferenteNivel formativo: indiferenteExperiencia: indiferenteEmpresa: ExoticcaDescripción de la oferta What is Exoticca?Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we do?As the "Contact Center & Travel Operations Process & Procedures Specialist", you will be responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases. You will be the primary point of contact interfacing cross-functionally to ensure customer service needs are met.What will you do?Responsible for process assessments, process design, and redesign.Responsible for evaluating and defining appropriate processes and procedures across contact channels, teams, and use cases.Act as the primary point of contact interfacing cross-functionally to ensure customer service requirements and constraints are considered.Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements.Map processes and procedures and use data insights to continuously identify efficiency, productivity, and customer experience improvement opportunities.Represent the "voice of the customer" in process design, while taking into account business constraints.Monitor and measure the benefits of post-process implementation to ensure product quality, efficiency, and improvement