Contact Center Executive - German Apply locations: Spain - Mallorca, Home Based - Spain
Time type: Full time
Posted on: Posted 4 Days Ago
Job requisition ID: R-00021050
HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, and the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents, and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.
JOB DESCRIPTION: This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre-arrival, On the spot, Post-travel), according to our service deadlines, quality guidelines, and protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately), promoting a high-performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction.
Key responsibilities: To assist calls and emails from clients with any requirement regarding bookings. Manage bookings, amending them or cancelling them according to the procedures established in the Department. Provide information and advice on the products and contact with suppliers when required. Candidate profile: High School Diploma is essential. Tourism University Degree is desirable but not required. Excellent knowledge of German and English. Advanced or excellent knowledge of any other language is desirable. Strong knowledge of Office Package use. Previous experience in Customer Service is desirable. Previous experience in the Travel Industry is desirable. You will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package, you will be able to work within an innovative, engaging, and multicultural environment. You will have the opportunity to build strong and lasting business relationships and friendships from around the world and to develop your career locally or within one of our beautiful working locations across the globe.
About Us ESG (Environment, Sustainability, Governance) Now more than ever, ESG is critical to our business, and we don't just talk about it; we put our words into action. We've joined Amazon and The Climate Pledge to become net-zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We've been certified as carbon neutral for four years in a row.
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