If growing your career within one of the largest insurers in the world is appealing, then we would love to hear from you!
Chubb's Consumer Lines team oversees a number of insurance offerings across Europe, including Travel, PA, Death, PD, TTD, Purchase Protection, PPI, Hospital Cash, Collision Damage Waiver, Assistance, Mobile Phone & Gadget insurance, Spectacles & Hearing Aid insurance, and Personal Cyber insurance.
Role Purpose Build a network of professional relationships and influence that will aid the delivery of excellent operational outcomes. Provide management reports and line of sight. Help local Consumer Claims departments be their best. Support Claims strategy and projects. Governance - Ensure applicable policies, processes, procedures, and controls are established and maintained through online and traditional claim journeys. Occasionally provide bespoke support to A&H; Corporate and Life / Combined.
Key Responsibilities The first priority of this role is to maintain and improve an A&H; Consumer Line and Life operational environment that aligns with Claims CODE (care/ownership/delivery/exceed), puts customer interest and outcomes to the fore (including but not limited to vulnerable customers), follows Chubb policies and applicable Country Regulation, and gives Chubb Claims management the necessary line of sight to exercise good governance.
Build and maintain process documentation including A&H; and Life Claim Manuals, Fastrack Documents, and claims system and process mentorship.
Support implementation of new or compliance with existing control activities.
Performance Management Monthly calls with A&H; / Consumer Claim Country leaders / Clusters to review and discuss operational metrics / issues and KPI performance vs. targets.
Work with A&H; / Consumer claims leaders in EMEA to promote best practices, set/update targets, and raise issues where appropriate.
Populate COG Quarterly Scorecards report providing needed info as KPIs Data, fraud, Recovery, CSP specific fields.
Contact person between Regional Claims and TPAs for reporting, program implementations, Scorecards, and Process improvements.
Build and issue Monthly Activity report.
Support Digital Claims Journey Support implementation of Chubb claims Digital strategy which will be led by the Claims Digital Specialist and COG.
Participate in and coordinate business resources for user acceptance testing. Validate business requirements with country claims leaders.
Compile, help prioritize (based on benefit), and report enhancement requests/opportunities.
Promote CSP (claim service portal) adoption.
Monitor and report on STP (straight through processing) transaction data.
Key Accounts and New Business Onboarding of selected Consumer Lines new business accounts.
Provide operational oversight to selected key accounts.
VISA Program contact person between Chubb Claims, TPA, Broker, and Business.
Management Reporting Create and issue regular activity reports for claims management.
Track and report to claims management on A&H; Life & Consumer Claim activities and outcomes.
Provide progress updates to Claims PMO.
Connect with COG on behalf of EMEA A&H; Consumer / Life Claims.
Qualifications Skills & Experience Required University standard education an advantage but not crucial.
Understands how a claims department works and how to build phenomenal customer outcomes.
Experience of improving Claims Journeys via online digital solutions.
Fluent English - other languages an advantage but not vital.
A&H; Consumer Lines / Insurance product knowledge an advantage.
Able to lead through influencing, problem-solving, and adaptability to achieve results.
Organised and a good communicator.
Can demonstrate ability to work in a team and take ownership.
We Offer in Return! Competitive salary & pension scheme, 25 days annual leave plus the ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
Employee Resource Groups Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.
Integrity, client focus, respect, excellence, teamwork. Our core values dictate how we live and work. We're an ethical and honest company that's wholly committed to its clients. A business that's engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that's collaborative and supportive.
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