.Consultant Customer Success Management page is loaded Consultant Customer Success Management Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id R00023601 CountrySpain Job FamilyCustomer Success Management We show the world what people want.Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.Job DescriptionThe Customer Success team at GfK Madrid composed of now 11 people is now looking for a new member to help provide the best insights to a wide range of clients.Do you enjoy digging into numbers, detecting opportunities, talking to clients and working with digital platforms? Then this job would be a great fit to you!ResponsibilitiesOnboard clients on gfknewron platform. During customer on-boarding, making sure the integration process is smooth and fast time-to-value is realized by customer.Drive adoption (i.E. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to clientDrive gfknewron usage with senior stakeholders in the client organization. Ensures effective and efficient client training and onboarding of new customers.Develop fact-based answers to complex key business questionsIdentify leads for cross sell and upsell opportunities with the clientCollect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experienceCollaborate with account management at the pre-sales and renewal stages. Collaborate with other business unit teams to identify opportunities for strategic assignmentsValidate / conduct QC to guarantee GfK seal of qualityAct as strategic partners to our local, regional (and global) clients. Deliver presentation with analysis to ensure GfK value proposition.Bridge gap between customer and operations for product, project and services delivery and issues resolution.Explore new Opportunity (Pipeline) to grow the revenue portfolio.Drives high adoption rates (i.E
