Concierge - Kimpton Vividora Barcelona - (Barcelona) - (Gg-310)

Empresas: Kimpton Vividora BarcelonaWhats the Job?Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.The Concierge will respond to a wide variety of guests' requests by accurately assessing the guests' needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.You will report to the Guest Experience Manager.Your day-to-dayResponsible for greeting and welcoming guests.Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.Understand customers' needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.Arrange events, excursions, transportation, etc., upon request from hotel residents.Answer the phone and make reservations, take and distribute messages or mail, and redirect calls.Respond to complaints and find the appropriate solution.What to expect from usDiscounted international room rates.Room for professional growth in one of the largest hospitality companies.Training programmes and access to IHG's training tool.Uniform and laundry service.Meals whilst on duty.Private health insurance discount.Kimpton Benefits: our platform with exclusive discounts for employees.Cool work environment and lots of fun!What we need from youBachelor's degree in hospitality or related field.2+ years experience working in Front Office/Guest Relations department.Must be fluent in local language and English; additional languages will be highly valuable.Proactive, positive, energetic, dynamic, empathetic, team-worker with a passion for service.
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