Concierge - Kimpton Vividora Barcelona - (Barcelona)

Empresas: Kimpton Vividora Barcelona What's the Job?
Our Concierge team is dedicated to accommodating guest requests from the ordinary to the extraordinary.
We are looking for a reliable hotel concierge who shares a passion for excellence, someone who will instil enthusiasm and passion into everything they do.
The Concierge will respond to a wide variety of guests requests by accurately assessing the guests needs and requests while using their own personal knowledge and experience to offer a five-star service to achieve maximum customer satisfaction.
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You'll report to the Guest Experience Manager.
Your day-to-day • Responsible for greeting and welcoming guests • Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations • Arrange events, excursions, transportation etc.
upon request from hotel residents • Answer the phone and make reservations, take and distribute messages or mail and redirect calls • Respond to complaints and find the appropriate solution What to expect from us • Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG's training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun!
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Requisitos : What we need from you • Bachelor's degree in hospitality or related field.
• 2+ years' experience working in Front Office/Guest Relations department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.