.Company Description Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.Job Description At Fairmont La Hacienda, we are committed to providing exceptional luxury and service to our esteemed guests.
As a Concierge, you will be the embodiment of elegance and hospitality, warmly welcoming guests, offering personalized assistance and providing thoughtful recommendations.
Your role will be crucial in crafting unforgettable experiences, ensuring every detail of their stay is meticulously attended to.ResponsibilitiesWelcome and greet guests with warmth and professionalism, using their names whenever possible.Coordinate with bell attendant that guests' luggage reaches their room safely, personalizing the experience, and using the guest's name, also make sure it reaches the lobby from their room at the time of their departure.Coordinate the activity of the bell desk team, communicating guest requests, luggage delivery or retrieval, buggy handling, etc.Organize bell attendant to perform parking and retrieval of vehicles for guests, supervise that they are following safety and quality standards, including proper recording of movements, and safeguarding of keys.Receive from bell desk daily checks of cars in the parking lot, verified with security to prevent unauthorized vehicles from remaining on the premises.Must have excellent product knowledge to provide accurate and friendly information about the hotel, its services, and local events.Maintain updated knowledge of local attractions, dining options, entertainment, and transportation services to be able to provide accurate recommendations to guests.Handle all guest inquiries, both hotel and non-hotel related.
Coordinate with external vendors for services such as car rentals, local attractions, tour bookings, and special event planning.
Also arrange, coordinate, and monitor transfers, travel tickets, tours, and attraction bookings, as well as onsite and offsite restaurant reservations.
Always prioritizing onsite outlets and activities.Provide personalized solutions to all guests' needs and requests, through detailed questions without invading their privacy, ensuring a memorable and exceptional experience.Provide personalized services and amenities to guests, ensuring their privacy, security, and comfort throughout their stay