Outright Games is a leading publisher of licensed children's games. We work with global family favourite franchises to bring their stories and characters to life, across multiple platforms and titles including Paw Patrol, Peppa Pig, Jumanji, Transformers and How to Train your Dragon.This is an exciting time to join us. Our business is growing and new joiners will get to hit the ground running during a busy period for our well-established business.The roleOutright Games has an opening for a full-time Community Manager to be based at our newly refurbished offices in Rivas-Vaciamadrid (Madrid). We are looking for an enthusiastic and skilled Community Manager to work on the development and growth of our English-speaking community on Social Media and contribute to making the company a great place to work.The ideal person for this job will be a professional, passionate about Social Media and customer satisfaction, with excellent communication skills and the drive to build and maintain an authentic community with unique brand values like ours.We're looking for someone who values initiative and self-accountability.Skills and requirements.We are looking for a committed, approachable and efficient person with a passion for social media. The ideal candidate will have broad generalist knowledge of the full range of People functions and:Native level of English (It's a must)3+ years of proven experience in building and nurturing online communities, fostering positive interactions and engagement.Experience managing social media platforms, including Discord, Instagram, TikTok, YouTube, Twitter, Facebook, and other gaming-related forums.Passion for gaming and a deep understanding of the gaming community and culture.Excellent written and verbal communication skills with the ability to engage and connect with diverse community members.Strong customer service skills with the ability to handle inquiries, concerns, and complaints professionally and effectively.Knowledge of gaming platforms, streaming services, and content creation tools used by gamers.Analytical mindset with the ability to analyse community data, sentiment analysis, and community feedback.Ability to work collaboratively and cross-functionally with internal teams, demonstrating strong interpersonal skills.Flexibility and adaptability to evolving gaming trends, game releases, and community needs.Key duties and responsibilities will include:The Community Manager will work closely with the global OG team and game platform owners to ensure that communities are aligned with the social media strategy.Help maintain different discord servers by engaging with the community and increasing the number of users.Find new content creators and get more ambassadors to the OG club.Create community reports based on game releases.Create new and engaging content around 2 discord servers.Community maintenance. Establish two-way dialogues, build audiences, humanise the brand and generate value.Promote social media through weekly posts and build authentic relationships with influencers/followers to spread brand presence beyond the community.Writing copies for social media calendars, campaigns, new product features and FAQs to support the content team.Moderate forums and chats in collaboration with our customer service team.Monitor and report on interactions on the brand's social channels. Keep in touch with digital technology trends.Test new product features and escalate user feedback to write recommendations for improvements in UX/UI, community management and overall user satisfaction.Collaborating with other departments (Creative, Production, Analytics/Insights, Media, Strategy) as one close, collaborative team where everyone gets stuck in and works together across deliverables, process, and output.Nice to have – You'll be another face to put in front of the camera to help create organic content!If you are strong in social media, communication and have the right initiative for the job, then apply for the position of Community Manager at Outright Games! Only CV's in English and English-native level speakers will be considered for the role.#J-18808-Ljbffr
