.Hi there! We are Semrush, a global IT company developing our own product—a platform for digital marketers.New stars are born here, so don't miss your chance. This is our Community Management Team Lead role for idea generators, planning geniuses, and natural-born analysts.Tasks in the roleOwn, develop, and execute Semrush's community strategy that aligns with the company's business goals.Facilitate community campaigns, initiatives, and experiments; identify new opportunities for community engagement.Work with community managers to improve the quality of the brand's communication with our community continually.Supervise community growth and optimize its engagement.Be a point of escalation for Community Managers and organize the team in online reputation cases.Build and maintain relationships with the company's various departments and support them with communication strategies for their products and launches.Lead the Community Team and provide hands-on support with the team's daily tasks.Motivate, coach, and inspire the Community Team to achieve our team goals.Work with the Head of Social & Community to upskill the community team and support their continued development.Who we are looking for4+ years of experience in community management and in the field of communications.2+ years of team management experience.Proven experience in building and growing a successful community.Deep understanding of the role community plays at the center of product and community-led business.Strong problem-solving skills; experience in managing conflicts and ability to creatively respond to challenges.Fantastic communicator—passionate about talking to people and online community development.Data-driven thinking with a combination of creative, analytical, and strategic thinking skills.You are a community geek on top of the latest community channels and trends, creative, and detail-oriented.Highly creative, 'hands-on' leader who embraces ambiguity and defines a way forward.They say there are no perfect candidates, but that might well be you, ifYou are a Semrush power user.You're digital marketing savvy.You share our common values: Trust, as we prefer to speak up and be our true selves; Sense of Ownership, as it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Change, as we are always looking to make things better.A bit about the teamYou can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now. The Online Reputation Management team is in charge of the brand's image and reputation online—on English-speaking social media channels and on review platforms.We will try to create all the right conditions for you to work and rest comfortablyThis offer stands for the "hybrid" work format: some days, you work from the office, and some #wfh. Trust us, it's an efficient way of work
