Job Title: Community Impact Manager
Summary: Amadeus is committed to placing social sustainability at the heart of the company, leveraging both its technology and its people to help travel maximize its positive impact and grow sustainably around the world.
The Community Impact Manager will support Amadeus' Social Sustainability strategy to help our communities thrive by leveraging our core and the expertise of our people. They will be responsible for the consistent execution of Amadeus' global community impact strategy to strengthen societal resilience in countries where we operate together with our partners and Amadeus employees.
They will report directly to the Head of Community Impact and work closely with Amadeus' Community Impact Network, playing a critical role in building internal and external relationships to ensure the successful delivery of the Community Impact Program and progress towards Amadeus Sustainability Ambition and targets in the Community Impact stream.
In this role you will: Drive the local implementation of Amadeus Community Impact Program:Define Amadeus' global community impact annual plan in collaboration with key internal and external stakeholders, translating the global community impact strategy into tangible and impactful actions across the company.Actively coordinate its transversal execution across the company and monitor local and BUs community impact plans' alignment with the global strategy and their successful delivery. Coordinate resource allocation to local community impact plans.Lead and coordinate the organization of the Amadeus Volunteer Month.Lead and coordinate the implementation of Amadeus' Humanitarian Aid program and other global community impact flagship initiatives and partnerships.Drive change management to ensure corporate alignment with the global community impact strategy.Lead and coordinate Amadeus Community Impact Network:Lead the internal network that implements Amadeus' Community Impact Program locally (currently present in more than 100 Amadeus offices worldwide).Strengthen its functioning and coordination by building efficient communication channels, increasing its capacity and knowledge, bringing a clear sense of priorities, identifying synergies, facilitating best-practice-sharing, providing ongoing guidance and expertise, and assigning resources.Collaborate with existing Amadeus' Employee Resource Groups to facilitate their contribution to Amadeus' Community Impact Program. Foster the creation of local Employee Volunteering Committees.Drive the implementation of Amadeus global community impact projects:Actively engage with external stakeholders to reach project goals and planned impact on beneficiaries.Coordinate Amadeus project contribution internally, including participation of Amadeus volunteers, or contribution of Amadeus expertise and support.Coordinate project-related reporting and impact measurement.Provide input to internal and external communications teams.Coordinate Community Impact reporting:Define KPIs and assess local Community Impact plans.Regularly monitor project implementation to ensure activities are aligned with program guidelines and priorities, and reporting commitments are met.Coordinate internal Community Impact Network and external partners reporting: reporting tool management, gathering relevant information and back-up information.Coordinate regular Community Impact reporting and prepare input into Global Report.About the ideal candidate: Holds a university degree in Sustainability, Business, Management, or another relevant field.5-10 years of professional experience in Community Impact, CSR, Corporate Philanthropy, Corporate Volunteering, or Social Sustainability reporting, preferably within the private sector (ideally IT or Travel and Tourism), consultancy, or Corporate Foundation.Experienced in engaging with key stakeholders, including employees, customers, industry associations, NGOs, communities, and other individuals/entities with influence.Skilled in project and program management, as well as reporting.Possesses knowledge in Sustainability, ESG, Social Impact, and Community Impact.Familiarity with the Travel Industry and Tech Industry is a plus.Experience in using community engagement platforms (e.g., Benevity) and/or B4SI social impact framework is a plus.Excellent verbal and written communication skills in English.Demonstrates strong project management skills, including budget management and team management, as well as effective communication and reporting abilities.What we can offer you: A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.A flexible working model - We want our employees to do their best work, wherever and however it works best for them.A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.Join us and take your career to the next level while making a difference!
Diversity & Inclusion: Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.
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