Important note: The role is available remotely from France, Spain, or Portugal.
About the company As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We're a bootstrapped, profitable PLG startup (55 team members) serving customers worldwide (with the US as our largest market). Join us so you can enjoy working at a self-funded, profitable , and remote company!
About the role As a Community and Education Manager, you will play a pivotal role in enhancing our customer education and support initiatives through the development of scalable learning resources. You will be responsible for creating engaging content for our community of users through the Phantom Academy, Webinars, Help Center, and other educational platforms to empower our users to effectively use our product at scale.
What you will be doing: Work closely with Marketing, Product, and Customer Success Operations to identify customer needs and gaps in our educational content through ticket data and customer calls.
Plan, develop, write and edit engaging educational learning content to drive knowledge retention and product adoption, in different formats (Academy, Help Centre articles, YouTube Videos, Webinars…)
Ensure content reaches the user in an accessible, coherent and understandable format.
Bring a consistent and cohesive tone of voice across all documentation and enablement content.
Comfortable delivering written, audio and visual content aimed at different types of users.
Foster a community of PhantomBuster experts and enthusiasts who can advocate for and help scale our solution.
Utilize analytics to monitor user engagement and feedback, using insights to improve educational resources.
Skills required: Proven experience in customer education, content creation, or enablement, ideally within a tech or SaaS environment.
Strong ability to translate complex information into clear, engaging instructional content.
Excellent presentation and communication skills in English (both written and verbal).
Highly organised with the ability to manage multiple projects simultaneously.
A customer-centric mindset with the ability to empathize with users and adapt content to the persona's needs.
Strong analytical skills: you leverage data in your decision-making and iteration process.
Experience in community management is a significant plus.
Passionate about lead generation and automation tools: experience in Martech or similar products is a significant plus.
What's in it for you? Working with a team of talented, passionate, and skilled Customer Success and Support Colleagues.
Specialize and grow your career and personal brand in a fast-growing industry.
Flexible working environment - working fully remotely.
Possibility to work 4 or 4.5 days a week after your probation period.
Competitive salary.
Benefits and perks are described below.
Recruitment process Screening Video Call with our Talent Partner.
Job Fit Interview.
Use Case exercise followed by a Debriefing Meeting.
Culture Fit Interview with two Colleagues from other departments.
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