Collections Associate Uk

Time Type: Full time
Posted: 10 Days Ago
Job Requisition ID: JR-2024-12097
At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What's Possible We are looking for a Collections Associate with a permanent contract based in Barcelona.
As a Collections Associate, you will:
Ensure timely collections of outstanding balances from customers according to Air Products' credit & collections escalation policy.Respond to customer calls and emails within department targets, identifying any complaints and escalating as appropriate.Anticipate and communicate with customer services, sales representatives, and customers about disputed items, present and potential payment issues, and credit hold situations.Support and serve as backup for other collector associates.Liaise with the credit & collections team lead about all credit issues.Maintain accurate and up-to-date logs of individual customer information.You will have:
Fluency in English. Studies: Preferably Business Administration or Economics.
Experience: Handling incoming and outbound calls, preferably in the area of Credit & Collections, negotiation with customers and internal stakeholders, dealing with collections, dispute management, account reconciliations, and charges/payments.
Knowledge Valued: Understanding of customer accounts and general business workflows, basic accounting knowledge, especially customer accounting, MS Office. SAP would be beneficial but not essential.
We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

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