Sy-730 | Account Director Uk & Eu (Payments Business)

.About ThunesThunes is a global, fast-growing, and innovative Fintech scale-up that uses technology to disrupt and transform the existing financial system. We have a strong Mission: to create a better global payments network, and a great Purpose: to connect the world to economic opportunities and address systemic inequality when it comes to financial services. We are proud to power payments for the world's fastest-growing businesses and work with some amazing global brands - from Gig Economy giants such as Uber and Deliveroo and Southeast Asia's super-app Grab, to global Fintech leaders such as PayPal and Remitly. Our Products help to drastically simplify the Payment integration experience for our customers: with a single, simple connection, businesses and consumers can send payments to - and get paid in - every corner of the world. Instantly. Thunes is headquartered in Singapore with regional offices in London, Barcelona, Paris, Beijing, Shanghai, San Francisco, Miami, Dubai, Nairobi, Manila, and Hong Kong.Context of the roleReporting to the Head of Account Management- Europe, the Account Director will be focused on scaling our relationships with our existing large clients including banks, MTO's, PSPs, wallets & fintechs. You will be responsible for forming deep relationships with these key accounts in Europe. You will be their trusted advisor for our products and services. Leveraging this relationship, you will provide a world-class customer experience for your accounts, driving revenue growth through cross and up-sell opportunities.ResponsibilitiesEnsures satisfaction amongst existing accounts to achieve positive account retention and contractual health.Develop account plans and strategies and execute on them to increase revenue and market share.Continually drive revenue within accounts through cross and up-sell opportunities.Be an advocate for their business, helping the company to understand their demands/needs.Work closely with multiple internal functions (e.G. product, sales, compliance, solution delivery, and operations) to improve our product and service.Ensure excellent communication and internal coordination to roll out new services, taking into account market specificity (regulation, competition, etc.).Full ownership of customer requests and exploring new opportunities to add value.Act as a trusted partner ensuring account retention, contractual health, well-being, and maximum satisfaction of clients.Ensure best-in-class, methodical partner management rooted in KPIs.Ensure all specific reports and records are completed within timeframe, including utilization of CRM tool with precision.Provide timely feedback to leadership about performance, sales activity, account management status, and ongoing strategy.Initiate and maintain strong working relationships with colleagues and customers to ease communication channels and facilitate resolutions for issues