As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:
Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
Ensuring the business impact of our solution in accordance with the objectives set by our clients
Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
Managing a portfolio of clients in a high-touch and low-touch mode
Your role is crucial; you are responsible for the development of the relationship with your clients.
Within 1 month, you will: Master our product and Convexity corporate culture
Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
Participate in your first customer meetings with other CSPs from the team
Within 3 months, you will: Take over a portfolio of existing customers
Start new projects with prospects and clients
Within 6 months you will: Define the learning transformation roadmap with the client and identify the resources needed to achieve them
Define a retro-planning of the initiatives on the solution and vouch for it
Identify and document customer use-cases
Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with Top Management teams
Work with the Account Managers to identify new project opportunities to develop the account
Within 12 months, you will: Reduce churn by identifying customers at risk and implementing a remedial action plan
Identify strong leaders within the client's team
Develop and share good business practices with the entire Client Success team
The Skill Set First experience in a Client Success Partner or Customer Success Manager position
Previous experience in the SaaS B2B industry is a plus
Ability to interpret data and identify trends
Keen interest in the digital industry, education, and e-learning in particular
Excellent interpersonal and communication skills
Native French, and English proficiency (B2 minimum)
Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L
What We Offer Compensation: Package includes base salary, a variable component, and equity
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L
Interview process Phone screen with our Talent Acquisition Manager
Discovery meeting with a CSP Mid-Market
Case study with the CSP Mid-Market Coach and a CSP Mid-Market
Clarification meeting with the CSP Ops Manager
Culture fit interview with one of our CS Leaders
Offer!
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
#J-18808-Ljbffr