Ipsos, a leading market research multinational company with over 15,000 employees in more than 90 countries, needs to hire as soon as possible in their working center in Madrid:
CLIENT MANAGER INNOVATIONClient OrientationDevelop knowledge of Ipsos Offer.Manage the relationship with clients assigned, oriented to develop and retain the relationship, aiming to increase the value of the client for Ipsos.Foster team's relationship with clients.Responsible for maintaining and actively promoting new opportunities with existing and new clients.Ensure quality, satisfaction, and communication with the client at all stages of the projects under their responsibility.Make proposals for the assigned projects, with the support of the Client Service Director depending on the complexity and type of client.Ensure client profitability under its responsibility by tracking TO, GM, and number of charged hours.ProcessesManagement communication projects.Responsible for planning and organization, in collaboration with the technical team, the assigned projects.Establish guidelines for preparation of reports to ensure that they answer the research objectives.Be able to tell insightful stories from data, creating actionable recommendations.Generate recommendations focused on data, adopting a Problem Solving Approach.Perform the analysis, conclusions, and client presentations.Propose actions and provide solutions to the difficulties that arise.Coordinate with the international teams if the client or project requires it.Have strong experience managing research projects of innovation.Have experience in projects management for the service sector (bank services, technology, insurance services...) will be desirable.Have strong experience with quantitative research across a range of methodologies ad hoc research.Be fluent in Spanish is mandatory.Be proficient in English.Be able to build strong relationships with clients.Have excellent communication skills tailored to suit the individual audience, including presentations.Have strong project management skills, including a drive to deliver excellent quality of both insight and data accuracy.Have excellent people management skills, including the ability to coach and motivate others and to work with a variety of people in a team setting.Be able to demonstrate business acumen and leadership.
#J-18808-Ljbffr