Client Manager - [Q902]

Mission : They will be responsible for accompanying and assisting the customer throughout their interactions with AEDAS Homes.
Profile : University studies in Economics, Business Administration, or similar areas.
At least three years of experience performing the functions described above, preferably in the real estate sector.
Analytical skills, customer orientation, adaptability & problem-solving skills.
Functions : Attend customer inquiries in a timely manner and register them in Salesforce.
Maintain ongoing communication with customers (Customer Journey): Monitoring, follow-up, and control of periodic communications.
Elaboration and launching of customer communications.
Main coordinator of the customer complaints protocol.
Communities of owners: Approval, evaluation, and elimination of property managers.
Lead the presentation ceremony of the real estate developments.
Coordinate courtesy visits.
Define FAQs for each real estate development.
Monitor and analyze satisfaction surveys.
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