The Position: Reporting into the Director of Client Management, as a senior member of the Client Management Team:
Manage medium and large International Organisations (IO) clients independently.Define and execute client strategy for an assigned subsegment of the portfolio, beyond own assigned client accounts, focusing on persistency, profitability, and growth.Lead and participate in a variety of external and internal projects including RFPs.Main Duties / Responsibilities: Set the standard by providing high-end client management for an own portfolio of mainly large strategic clients.Assist the Director Client Management and work with the Associate Director to define, execute and own the agreed strategic KPIs for an assigned subsegment of the IOH portfolio, with a strong focus on persistency, profitability, and growth.Follow-up, support and engage other team members to meet and exceed the team commercial priorities.Represent the Client Management team and champion the needs of Cigna's client portfolio in high-profile internal projects, workshops, or calls.Support, coach, and advise other members of the team, and assist less-experienced client managers during client/broker meetings by providing senior support.Advise the Client Management team proactively on best practices, contributing to and leading discussions, sharing relevant internal and external developments.Articulate and defend company strategy in the market towards key clients.Being a senior member of the management team, actively contribute to optimise team engagement and collaboration fostering a growth mindset.Profile/Skills: Extensive experience in insurance or relationship management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs).Preferably 5 years experience within the Cigna Client Management team with a successful track record of managing top segment clients.Internal Subject Matter Expert go-to person for the wider Client Management team, and externally, on certain elements of Cigna's value proposition, or specific aspect of the markets we operate in.Able to work across different markets and maintain a solid internal network throughout the different Cigna businesses.Demonstrated business acumen and organisational agility, adopting a proactive, resilient and constructive attitude to tackle organisational challenges and to take a lead in solving for client and company needs by liaising and coordinating with internal stakeholders.An influential and leading individual within the team who helps elevate team performance through knowledge, competencies and leadership skills.Able to think outside individual portfolio requirements and develop a book of holistic, strategic business perspective.About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
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