We help the world run betterSummary & Role InformationThe SAP Enterprise Cloud Services (ECS) organization is responsible for providing Cloud Hosted Infrastructure & Application Managed Services to our SAP Customers. The Client Delivery Manager is the main representative of the SAP ECS, ensuring full accountability of the engagement, Customer Satisfaction throughout the Customer Lifecycle in HANA Enterprise Cloud and Cloud Application Services, and renewals of the engagements.As Client Delivery Manager you will be responsible for the following tasksOwn, develop, and grow the client relationship for SAP ECS and act as the voice of the client within SAP.Accountable for entire ECS engagement and perform sustainable relationship management with a client and act as an escalation point for delivery-related topics.Lead the engagement with supporting ECS functions and roles to deliver as per contract and in line with customer expectations.Oversee client onboarding activities, upgrade projects, and other service delivery initiatives.Actively drive the cloud transformation agenda to ensure S/4 HANA adoption.Conduct regular service review meetings with clients (operational and strategic topics).Change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders.Actively position additional ECS offerings and drive contract renewal in alignment with SAP sales teams.What do you need to bringFluency in English and Spanish language is mandatory. Fluency in Portuguese, Italian or Turkish language is an advantage.Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.Strong customer orientation with a focus on relationship and expectation management.Understanding technical infrastructure know-how and virtualized system landscapes.Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.IT Service Management, Cloud and IT infrastructure, SAP Basis, and Application certifications are beneficial.We build breakthroughs togetherWe win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 344305 | Work Area: Information Technology | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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