PositionThe Client Advisor is a professional figure in the sales of luxury goods and puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. He/she cooperates with the team in order to reach the qualitative and quantitative goals set in his/her department and in the store. The client advisor represents the Company with clients.Job ResponsibilitiesThe Client Advisor operates in the store, with the aim of achieving the highest customer satisfaction.Cooperates with colleagues to create a positive environment in the store and pays attention to performance levels.Sales:Responsible for the sales process following the Company standards (Loro Piana Selling Ceremony). Provides and maintains a high level of customer service. Manages commercial relations with clients to assure the highest level of satisfaction and enhance each phase of the commercial relation. Takes part in store and department meetings. Is aligned to the style and Brand qualitative standards during the whole sales process and after-sales. Constantly maintains a tidy working place according to Company guidelines.Client Management and CRM:Ensures after-sales service with the same level of efficiency and care, to maintain client satisfaction and loyalty with the aim of promoting the Brand image. Manages claims with supervisor support. Turns every touch point with customers into positive situations, always promoting Brand image. Communicates to Management the collected information regarding clients. Executes follow-up of clients' requests.Product:Participates in all product presentations done in the store. Deeply knows all products of his/her category and is promptly updated on all product categories present in the store. Ensures appropriate care (cleaning, cure, replacement, etc.) of the store.Visual:Takes care of display maintenance in his/her sector, pointing out if something is missing or in need of maintenance. Displays products according to established procedures.Stock:Is always updated on store stock to optimize sales. Participates in end-of-year, sector, and rotation inventory for each product category.Thefts and Losses:Respects the assigned position to prevent thefts and losses in cooperation with colleagues in case of moving. Swiftly points out to supervisor if something is missing.Profile- Relevant work experience as Client Advisor in a luxury boutique.- Aligned with the Brand identity and detail-oriented.- Passion and high motivation for Loro Piana products and Brand.- Excellent interpersonal, teamwork, and problem-solving skills.- Good stress management, flexibility, and adaptability.- Fluent English, both spoken and written; other languages are a plus.#J-18808-Ljbffr
