RoleAt TravelPerk, we believe in empowering cross-functional teams of talented individuals who are accountable for and dedicated to delivering exceptional results for our customers and the company. As a Product Manager, you will be the architect of value creation by working with stakeholders, customers, and your team to identify opportunities, translate them into a product strategy, and then oversee the execution of the work iteratively, testing hypotheses and correcting course to achieve your goals.The Pay Tribe is TravelPerk's in-house fintech. We look after the complex infrastructure that enables millions of dollars to be transacted on our platform every day, everywhere in the world, as well as providing the tools to help both our customers and internal teams deal with money and automate accounting processes with a high level of reliability, security, and accuracy.We are looking for a Product Operations Manager to join our Flights team. The POM Flights will ensure the quality of our flight supplier landscape both in terms of content and performance. This role will support the flight squad, the supplier relations team, as well as our sales and account management teams through different forms of projects and support, working with internal stakeholders and third-party suppliers while optimizing the vertical KPIs.What you'll doWorking closely with the Product Manager, Engineering, and Supplier relations to develop strategies to enhance our global operational efficiency.In alignment with the vertical strategy, implement and coordinate projects to improve our inventory distribution strategy.Run ad-hoc analysis with the data team to ensure our product health tracking is accurate as well as ensuring we keep on monitoring all new projects and our health is at its best.Minimize the impact of provider outages by defining strategies to modify our inventory on an ad-hoc basis, escalating it to providers with no support required from engineering.Build and develop impact assessments to help guide the development of product roadmaps.Analyze our customer feedback to identify key positive and negative trends to be able to reduce churn.Analyze product metrics and KPIs to uncover key areas for improvement in our experience.Build up industry insights through competitor analysis and benchmarking.What will you need to succeed?Expert knowledge of GDS Amadeus, Travelport, Sabre.Expert knowledge of transportation supplier landscape, GDS Aggregators, NDC, SPRK, ARC, BSP, and other service providers.Strong knowledge of search, booking, reservation systems, and online flows.Strong knowledge of the flight distribution industry.Experience with operation tools like Jira, Datadog, Looker, Google Sheets.Analytical proven ability to analyze various data sources and identify root causes/drivers of success.Experience implementing/delivering large projects and communicating effectively at an executive level.Inventory expert with experience working with our providers.Customer Care Process expert.Personality TraitsSelf-driven with experience in taking responsibility/ownership and delivering.Hard worker willing to go the extra mile.Organized: You are very organized and ensure nothing falls through the cracks.Pragmatic: You have a startup mindset; you can think and produce quickly. Collaboration comes naturally to you, and you are capable of driving towards quick wins and last-minute opportunities.Proactive: You never wait for opportunities to arise; you create them.Team Player: Whatever the problem, you are always part of the solution.Results driven: You are focused on delivering continuous and measurable improvements to the user.Career ProgressionGrowth into Senior Product Operations Manager (IC or Management).Transition to Associate Product Manager (APM).Transition to Supplier Relations Manager.What we offerA competitive compensation package including equity in TravelPerk (amount depends on role).25 days annual leave plus bank holidays.Private medical insurance from Bupa.Life insurance with Zurich.Access to voluntary Dental Insurance through Bupa.Discounts on 12-month gym memberships with GymFlex.Free access to iFeel, a wellbeing app with wellbeing resources, online chats with therapists, and access to 16 face-to-face video sessions with a therapist a year.16 paid hours per year to volunteer for a cause of your choice.A work from anywhere in the world allowance of 20 working days per year.Free access to Udemy for Business to support development and growth.Opportunity to invest in the TK Share Plan.Access to a wide variety of discounts and rewards.Unforgettable TravelPerk events including our spectacular annual summer party.
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