Working at Stella McCartney is a truly rewarding experience. As a luxury fashion company with a strong ethical standpoint, we are leaders and innovators in our industry.
Overview: Reporting to the EMEA Retail Manager, you will act as the Ambassador of the Stella McCartney Brand, inspiring and developing a diverse team to successfully reach quantitative and qualitative targets by providing a unique in-store experience to the clientele.
You will be the owner and responsible for the achievement of the store target and the growth of the business, implementing and maintaining concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, as well as the management of personnel in line with the company policies and procedures.
Clear communication is vital to the success of the role, with the ability to work independently as well as collaboratively to ensure the best results for the business. Stella McCartney employees work to a 360 degree formula to ensure they are in control of all aspects of their business.
Stella McCartney, Paseo de Gracia is a fast-paced store location. We are looking for a dynamic and energetic individual who has a passion for leading people and achieving outstanding results. You will have a natural ability to inspire and enthuse those in your surroundings, striving to make the team around them the best they can be.
Stella McCartney has a strong narrative and unique perspectives on environment, people and sustainability; these values must be reflected in our actions and shared openly and confidently with our team and clients.
Your mission: Sales Performance Achievement: Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company.Analyse and monitor store KPI's on a daily, weekly and monthly basis to implement immediate and long-range action plans.Device and execute strategies for sales generation to meet monthly goals including Sales Consultant & Team incentives.Guarantee financial results of the store through effective management and monitoring of margins, stock and personnel costs.Optimize the store contribution and monitor personnel costs keeping in line with the set Budget/forecast and by developing the KPIs.Push ongoing growth of the store's turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis.Update Sales Consultants on business, focusing on sell through.Monitor the team and ensure up selling and cross selling techniques are mastered.Team Management: Lead and motivate the sales assistant by being a role model and setting exceptional example to the team.Constantly monitor staff KPIs achievement and coach each team member, defining specific improvement plans through "one to one" monthly meetings.Carry out the yearly appraisal for all team members, following the Company's procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development.Responsible for the brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant in-store training sessions to all the team.Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs.Coach and continuously monitor the execution of the Stella McCartney customer experience to achieve the best quantitative and qualitative business results.Ensure team compliance with uniform and grooming standards.Conduct daily morning meetings to update staff on business performance and initiatives.Identifying performance issues, managing any ER issues as they arise.Create store rota, ensuring the appropriate staff levels taking into consideration overtime, holidays and any other leave, limiting the use of agency staff.Clients Management: Responsible for the development of the stores external relations within its competitive environment – marketing, merchandising, local activities etc.Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market.Develop and promote a loyal clientele through concrete initiatives leveraging all clientelling tools (client book, CRM…) according to the sales and brand strategy.Act as the Ambassador for the brand within the market and build relationships with local and VIP clients.Work closely with the regional marketing team and coordinates events.Ensure the Stella McCartney clients are receiving a unique experience and satisfaction in line with Brand guidelines.Demonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring highest level of in Stella McCartney Customer Experience is provided and mystery shopping goals are met.Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and solve urgent issues.Operations: Guarantee the image of the store and the people at the highest standard at any time according to the Company guidelines.Guarantee the implementation of the visual merchandising guidelines in accordance to the VM Dept ensuring the correct installation, product display and instore merchandising.Guarantee maintenance of store in line with budget requirements and Store Planning Dept rules.Guarantee health, safety and security regulations are duly accomplished: ongoing control of store security and compliance with procedures.Guarantee effective management of store housekeeping.Manage administration tasks and reporting.Guarantee store operations: stock delivery, replenishment, regular and year-end inventories, pricing and discount policy and any other legal requirements.Manage store operations in the most effective way whilst minimizing cost through headcount and operating costs including curriers, postage, alterations & and other outsourced work.Monitor stock optimization within the store and perfect flow of merchandising.Ensure a sense of urgency in the store for immediate reactivity to stock issues and seasonal returns.Guarantee effectiveness of returns, repairs and claims procedure.Your Talent: Previous experience in a similar role.Fluent in Italian and English, other languages a bonus.A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence.Ability to quickly establish strong credibility with team members and external resources.A performance orientation and strategic mindset.The ability to drive and desire to deliver outstanding results.Creative, with a strong touch for product.Confident strong leader, innovative with visionary business sense and style.A strong communicator with analytical and organisational skills.Reward: Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.
Commission Scheme: Entitlement to participate in Stella McCartney's retail commission scheme.
Uniform: You will receive a uniform to wear at work in the capacity of your role.
Discount: Eligible for the Stella McCartney Discount Programme.
Exclusive LVMH Sales: Access to private sales across various Maisons.
We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.
At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.
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