(Cg-016) - German Sales Team Leader/ Supervisor - Valencia, Spain

As a Supervisor on our team, you will: Monitor and report team performanceGive agents feedback on their individual performance and motivate team membersKeep track of each agent's trainingParticipate in the recruitment process close to the HR DepartmentOrganize and optimize shiftsEnsure processes and procedures are up to date and adhered to, and take overflow calls/ticketsTake incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLAGuide on selling techniques for complex outbound driven salesMaintain knowledge and expertise associated with applications specific to individual customersRequirements: Are bilingual or proficient in German plus advanced level of EnglishAre talented at grasping a situation with many stakeholders and team membersHave excellent communication skillsHave previous experienceCan implement and manage changeHave a high customer care orientationPossess project management skillsAre able to develop personal and professional skillsHave IT knowledge and skillsHave business knowledge and a commercial driveHave working knowledge of IT platforms, equipment, and applications: Windows/MS Office/internet configurationEnjoy facing challenges and overcoming obstaclesBenefits: Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30Friends hunting (referral) bonusGreat office location in BarcelonaFully paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the International Mobility Program
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