Who We Are: At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics.
By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future.
That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.
A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA.
We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias.
We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level.
Employment is based on a person's professional qualifications and competence.
Your Role: The Center Director is responsible for the overall management, development, and execution of study abroad programs at the designated location.
This role involves leadership over academic, financial, and operational aspects, ensuring that all programs meet organizational standards and student needs.
What You'll Do: Leadership: Accountable for the derivation and delivery of London's annual operations plan, ensuring that this is effectively communicated to all Departments.
Attract, recruit, develop and lead a high-performing team, ensuring effective division of work and adherence to local labour laws.
Foster a collaborative and inclusive work environment, maintaining strong communication and teamwork among staff.
Collaborate with the local and global stakeholders to balance student support and academic integrity.
Collaboration with the Global Support Office, and other functions to support projects on an ad hoc basis throughout the year.
Program Management: Provide direction on all aspects of study abroad programs, including academics, housing, student services, and health and safety.
Develop program calendars and ensure that the program's online database is maintained.
Collaborate with other centers and departments to share best practices and ensure consistency across programs.
Analyze program performance data to make informed decisions for continuous improvement.
Design and deliver custom and faculty-led programs in collaboration with both the PASS and Academic onsite teams.
Student Services: Ensure that student experiences are enriching, culturally immersive, and aligned with academic goals.
Handle escalated student issues, including disciplinary actions and health and safety emergencies.
Monitor student feedback and implement changes to maintain or improve satisfaction scores.
Develop, implement, and participate in the on-call rotation of the emergency phone service.
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