About the team
We in Digital Workplace set out to make it easy for 18,000 employees to use their digital workplace to seamlessly connect with people, ideas, and expertise within and beyond Swiss Re. Our key to success is ensuring we understand the business needs of our internal clients, so that we can identify the relevant technologies that will benefit them and focus on helping them to adopt smarter ways of working. As Communication & Change Managers within Digital Workplace, our focus is on empowering our colleagues to make the most of their digital workplace by helping them adapt to changes, learn new and better ways of working, and successfully leverage their digital workplace to do their daily jobs, whether from home or in the office. Digital Workplace is an early adopter of agile methodologies and shared leadership within Swiss Re. We truly welcome professionals with passion and experience to join us on our journey.
About the role
The Digital Workplace Communication & Change Manager will play a central role in driving customer-focused change management activities around Digital Workplace services (such as Microsoft Teams, SharePoint, Outlook etc.). This will involve the orchestration of activities between various teams and stakeholders both inside Digital Workplace and across Swiss Re's various business units, to drive the successful adoption of the Digital Workplace services.
Main duties Ensure timely, consistent and audience relevant customer communication for anything related to the Digital WorkplacePlan and develop change management activities and deliverables to ensure adoption of Digital Workplace servicesDevelop training material (e.g., virtual trainings, step by step guides, instructional videos) and deliver sessionsSupport IT product owners and their teams with end-to-end communication, change management, and training for our internal customers on a global basisUse continual improvement processes based on customer feedback to drive communication and training improvements Required skillsYou have a master's or bachelor's degree in communications, marketing, business administration, psychology or similarYou have sound experience - and preferably a certification - in Communication, Change Management, and/or Project ManagementYou are proficient in English to the quality of a first language (oral and written)You are a creative person that likes telling compelling stories and creating engaging visualsYou have digital dexterity, and are comfortable with explaining and simplifying complex issuesYou feel at ease to communicate across all levels of the hierarchy and have strong interpersonal skills to enable constructive collaborationYou preferably have experience working in an agile (SCRUM/Kanban) environmentYou are an experienced user of Microsoft related technologies such as Office, Outlook, SharePoint, Yammer, and Microsoft TeamsYou preferably have experience with visual design (InDesign, Photoshop)You have a minimum of 3 years work experience in the following areas:Communication: familiar with editorial processes, change management, concise and target group-oriented communicationTraining: training methodologies and training material creationIT environment: good understanding of IT processes and projects About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.
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Reference Code: 123076
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