Cash Collection - Topic Expert - (Xg-328)

TheFork, a TripAdvisor Company, is the leading online restaurant reservation platform in Europe and Australia, with a network of more than 80,000 restaurants worldwide, over 30.5 million monthly visits, and presence in 12 countries. From the restaurants' side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations, and ultimately improve service and revenues. TheFork team aims to inspire and enable people to confidently discover, experience, and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, partners, customers, and our food community.

We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, and more successful workplace. TheFork connects restaurants and diners. As a Cash Collection Topic Expert, your main role will be to improve our operational internal processes to help our team reduce the debt generated by restaurants. Dedicated to the Cash Collection team, you will work in close collaboration with our operational team leaders and other internal stakeholders.

What you will do: Give support both locally and globally to your teammates on customer requests they don't know how to handle.Share best practices with your teammates and be the go-to person for process clarifications.Contribute to onboarding new hires.Create templates and macros in Salesforce.Escalate training needs and provide quality feedback to Team Leaders. Who you are:A team player with leading skills.High technical and soft skills.Experience in Cash Collection.Knowledge of Salesforce, PowerPoint, and Excel.Self-motivated and autonomous learner.Quality and efficiency focused and used to managing stressful situations.Flexible and adaptable to change.Very fluent in English and Spanish. Third language is appreciated. What can we Offer:Permanent contract.Competitive fixed salary.Ticket Restaurant.Private health insurance.Lifestyle benefits.International working environment.Well-being activities and benefits (fresh fruit, free snacks, team-building events, etc).
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