time type Full time
posted on Posted 4 Days Ago
job requisition id R126900
As a Cargo Care Lead, you will be a key driver in ensuring the highest standards of customer satisfaction, operational excellence, terminal collaboration, and day-to-day cargo operations.
This role demands a versatile and hands-on approach, requiring a blend of strategic thinking and operational acumen.
Your focus will be on enhancing the customer experience by eliminating unhappy flows, optimizing cargo operations, fostering collaboration with terminal facilities, and ensuring the seamless execution of day-to-day tasks.
Customer Obsession
• Pro-active communication with shipping partners, carriers, and other stakeholders to coordinate and optimize cargo movements including KC's & PH
• Maintain SVD standards (customer promise delivery) for all PH, KC's including Maersk Acceleration & Prism customers.
• Drive Ownership on Priority Handling operational process & drive uniformity of cargo flow across region/cross regional
• Drive NPS actions alongside Care Area focal & relevant parties involved to bridge gaps in process.
• Supporting ISR improvement analysis together with Care Focal/Care Managers
Operational Excellence
• Short shipments and Downfall prevention (focus from vessel readiness perspective) + Assess potential cargo risk
• Emails handling within 4hrs TAT, Cases (ISR) handling within 4hrs TAT, SharePoint handling within 2hrs TAT
• Longstanding management with strong focus on key hubs and gateways
• Stay informed about relevant regulations and industry standards, law of the land.
• Drive cost ownership on Behavioral cost & Cost rejections
Terminal Collaboration
• Running cost saving initiatives with Procurement, Finance, Terminal ( Behavioral costs).
• VAS Products handling with execution team ( Flex Hubs, DIT, RIT, Maersk Control).
• Ad hoc communication with terminal for leakage, transfers, damages, claims.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ****** .
posted on Posted 18 Days Ago
About Us A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here.
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