This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move are constantly redefining what's possible — and we're proud to back each other every step of the way.
American Express is one of the world's leading payment companies and provides customers with access to products, insights and experiences that enrich lives and build businesses.
Our "Closed-loop" network includes card-issuing, merchant-acquiring and card network businesses.
Around the world we provide financial products and services to a broad range of customers, including consumers and businesses of all sizes.
Founded in 1850 and headquartered in New York, American Express has a heritage built on service and sustained by innovation.
When you join?#TeamAmex, you become part of a diverse global community of over 60,000 colleagues.
Your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future.
You'll have the opportunity to develop a range of skills and networks, collaborate on challenging projects?that deliver value to our business and customers, learn about our award-winning culture and network across our diverse business units and regions.
You'll become part of a collaborative and inclusive workplace as you build on your technical and interpersonal skills, hear from senior leadership through our Global Speaker Series, be responsible for your own live project, and learn first-hand how we deliver for our customers.
Key project: The ideal candidate will support the Global Commercial Sales function in Spain, specifically the Global Clients development structure, and will manage specific commercial and process projects: Interacting with other corporate functions (e.g.
Global Merchant & Network Services, Controllership) and being tasked to monitor and optimize internal processes for American Express (e.g.
American Express solution for colleagues' meals) and other clients.
Supporting the NPS (Net Promoter Score) satisfaction analysis management process for the B2B clients, from the preparatory phase to the implementation of ad hoc contents and strategies to optimize response rates that influence the results.
Assisting the structure in the daily client management activities, producing internal and external reporting and liaising with the operations units.
The intern will gain experience in the following areas: Project management skills with ability to interact following the standard dynamics within a sales management and process management structure in a multinational company.
Typical competences for a Client Development Manager in a B2B / Services environment: Customer Relationship Management, Client Management, account review, commercial presentation, negotiation, competitive pricing design focusing on Challenger Sales methodology, compliance requirements in a regulated marketplace, cross & upselling in a modern and complex organization.
Required knowledge of the main American Express Global Commercial Services' products and services (including but not limited to Corporate Card, BTA, vPayment, BIP, Purchasing Account).
Skill & experiences required: Undergraduate / Master's students and recent graduates who have studied in Economics are encouraged to apply Meticulous attention to detail and organizational skills You're able to remain calm under pressure, think on your feet and proactively solve problems Good communication and relational skills Self-starting, innovative thinker who can provide team with suggestions and recommendations for process improvement Fluency in English and Spanish Proficient knowledge of Office tools (Excel, Power Point).
More information: Location: Madrid Starting Date: Monday 4 November 2024 Duration: 6 months internship + with potential 6 months renewal Hours: 35 hours per week For Recent Graduate Students: Alongside your internship you will be enrolled on programme coordinated by Fundación Universidad Empresa (FUE).
This programme will allow students to focus on productivity, adaptive management and innovation, to apply their theoretical knowledge in a real-world setting, collaborating directly on the management and optimization of commercial processes.
The student will develop essential skills in project management, data analysis, and negotiation, which are critical for future integration into the labor market.
To enroll the programme, the candidate must have completed the degree or due to submit the final degree project, or the final degree project plus 9 ECTS max.
For Undergraduate Students: If you are an undergraduate student, your university will need to agree that you can commit to 35hours per week, please ensure you check this with your university prior to applying.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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