This job is with PageGroup, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Responsibilities:Contact and follow-up daily with customers by phone calls, e-mails, or WhatsApp.Record the Collection activity and invoice status changes in the dedicated Collection tool.Understand the whole Order To Cash (OTC) process for better dispute management.Understand the legal and contractual recruitment scope.Coordinate with the Billing Teams to solve invoice-related disputes.Collaborate with the Sales Team in negotiations with customers.Liaise with the Cash Allocation Team to follow-up on customers' payments and their correct matching.Prepare the litigation file for Legal procedures.Provide visibility to the Sales Team on their portfolio's Collection status through regular meetings.Collaborate on one-off European or global projects (reporting, training, process improvement, etc).Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts.Scope:France - our main European market, and MEA - a complex market with high growth potential.Qualifications:Fluent and professional in French and English.Dynamic, organized with a methodical approach.Customer-focused with good communication skills (spoken and written).Strong problem-solving skills.Proficient in Excel.Good presentation skills.Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).Ability to work under pressure to attain company objectives and Cash Collection KPIs.Desire to belong to and be an active member of a team.Previous experience in the role is highly desirable.Experience in a multinational environment (+40 nationalities in the SSC).Competitive compensation and benefits package in Barcelona, various well-being activity options.#LI-DNI
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