C-864 - Front Office Trainee

Position: Front Office Trainee (Internship #540174)Property / Office: Mandarin Oriental Ritz, MadridLocation: Madrid, SpainResponsibilities: Assist in checking in guests in an efficient and friendly manner, using guest names whenever possible.Arrange for luggage to be delivered to guest rooms.Issue correct keys to guests.Assist in checking out guests at the end of their stay.Ascertain guest satisfaction, collect keys, post late charges, and present the bill to guests.Maintain a balanced bank assigned by the hotel.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in allinquiries regarding hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.Respond to all guest requests in an accurate and timely manner.Interact with guests in person and by phone.Work harmoniously and professionally with co-workers and management.Assist in providing escorting to all guests to their rooms.Support the Fans of MO guest recognition program and ensure the growth of enrollment and quality of program execution.Upsell additional facilities and services when appropriate.Assist Guest Relations colleagues during their days off or holidays to connect with guests and learn more about their stay and experience at the hotel.Be punctual at all times and adhere to general hotel rules strictly.Advertised: 22 Jul 2024 Romance Daylight TimeApplications close: 30 Aug 2024 Romance Daylight Time#J-18808-Ljbffr