C659 | Service Desk Analyst

Publicado 03/03/Service Desk Analyst - English Speaker Good opportunity to start a new challenge in a multicultural company.Acerca de nuestro clienteDescripciónPosition Purpose: EMEA Deskside Support Analyst is the point of contact responsible for supporting all end users within Europe and working with other internal IT and back Office teams as required to resolve incidents and requests.
EMEA Deskside Support team liaise with peers in the IT teams of other regions providing direction, support and advice where required.
They ensure diagnosis and fixing of terminals, PCs, laptops, smartphones, iPads and MACs, working efficiently and tenaciously to complete allocated tasks for the Implementations and support functions of the business.Accuracy and diligence are important in all tasks undertaken, taking pride in the successful completion of work and ensuring the customers' needs and expectations are fulfilled, ensuring minimum impact to operational.EMEA Deskside Support team is also accountable for allocated support requests, incidents and tasks, ensuring these are completed successfully, up-skilling the Support Desk team where possible with a 'shift left' approach to working.
Some external supplier interaction will be required.Primary Responsibilities: Purchase and delivery of new equipment with high customer and vendor engagement skills.Maintain minimum hardware stock and keep stock room tidy.Fix all hardware issues and support all IT equipment.Manage third-party technical services for hardware repairing.Assist on Office moves and desk movements.El anuncio original lo puedes encontrar en Kit Empleo:https://www.Kitempleo.Es/empleo/130528052/c659-service-desk-analyst-barcelona/?utm_source=html#J-18808-Ljbffr