C621 | Customer Support Representative

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Importante empresa as Canada's Most Admired Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale.This is a REMOTE position and we are open to looking at applicants across the US and Canada.Meet the Role:You will report directly into the Manager, Customer Support who oversees a team of approximately 15 CSRs. You are in good hands, as the leadership style is highly individualistic enabling you to succeed in this role, as well as prepare you for the next. You will also be working closely with Customer Success, Sales, and Project Management Teams providing you with endless learning opportunities.Responsibilities:Field calls from customers and help address their inquiries.Ensure customer satisfaction and provide professional customer support.Engage with cross-functional representatives or groups as appropriate.Support the voice of the customer in the product development process.Minimum Requirements:PC skills and tech support background.Customer support experience.Experience in customer care.To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit joint industry and law enforcement organization working to combat job scams.#J-18808-Ljbffr