RequirementsSKILLS REQUIRED:The Team Manager will focus on and be rewarded for the team's performance. You must be fluent in German, English, and Spanish to execute the renewals sales motion and report pipeline, sales, and loss reporting for future DACH and Eastern Europe region performance.Ideally, we seek an experienced Sales Manager with the right commercial attitude gained in a large IT organization.This role is based at our Madrid office, with the opportunity to work from home. We offer a competitive salary package and plenty of other benefits.German and English languages with sales team management experience are key requirements to be successful in this role.Knowledge:Staff management and motivation:Developing a high-performance teamRecruitmentCoaching and mentoringTechnology:General knowledge of company product & service offeringsGeneral knowledge of networking and communications technologyAbility to use standard software: MS Office ApplicationsGeneral Computer literacy (including external online applications)Finance:Calculate & maintain minimum profitability requirements on a transaction levelCustomer Service:Understanding & delivering "best in class" customer service at all times.Values:Demonstrates and embraces company values of Excellence, Innovation, Partnership, Integrity and EmpowermentFunctions/Responsibilities:ABOUT THE ROLE:Renewals & Maintenance team:- Deliver on or above the target revenues and Margin- Accurately report on opportunity, performance and performance load- Recruit, train and manage a performance orientated motivated team- Manage the team to optimize the results- Agree and manage holidays to ensure coverage- Ensure compliance with all reporting and use of in house tools.- Make sure all orders are invoiced and opportunities closed down to meet month end revenue recognition- Run system reports to produce renewal information for renewal maintenance contracts- Produce weekly Forecasts and performance reports by country.Vendor Renewals:- Run system reports to produce renewal information for vendor contracts- Receive vendor reports and cross reference with Westcon generated reports- Interrogate systems & records to compile complete data for each customer- Send each set of data to sales teams for them to manage the opportunity- Manage cancellation requests, ensuring any credits due are acknowledged and credited- Collate information from vendor Tools and follow up with sales teams if necessary- Manage vendor support services mailboxes, responding to queries and passing over to sales any new opportunitiesGeneral Tasks:- General Manager for the team.- Establish productive vendor relations to ensure quality of service to customers- Prepare for and participate in monthly meetings.- Logging of all contract data- Attend relevant training- Attend all required internal and external meetings when requested- Maintain and develop own knowledge of Westcon and vendor product portfolioDescripción del empleo:This role has scope for further career development within an important IT multinational company. Our client is a world leader in IT, with a presence in over 70 countries on six continents. Competitive salary compensation. Workplace:MadridInformación del empleo:Fecha abierta 12/08/2024Division GHCG Call Center y Servicio al clienteTipo de empleo Tiempo completoSector Servicio al consumidorExperiencia laboral +5 añosPais. EspañaSubtitulo puesto Our client is a world's leading IT company, with presence in over 70 countries on six continents. We are looking Security Renewals Manager DACH and Eastern Europe (Madrid)Ciudad MadridEstado/provincia MadridPaís SpainCódigo postal 28001
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