[C014] | Technical Support Advisor (Dutch And French Speaker)

Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

The RoleYour daily work will include tasks like these:
Assist customers of a healthcare provider using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limitsUse cheat sheets, guides and protocols provided during the trainingEnsure customer satisfaction and provide professional customer supportIdentify when the issue should be re-assigned to another departmentCollaborate with other agents or teams in case of more complex casesDocument each action taken in a CRM system in detail. Ideal ProfileNative/near native of Dutch/Flemish and French language, both oral and written.
Fluent in English (at least B2 level)Accurate, efficient, and respectful communication mannerProblem-solving and critical thinking skillsA resourceful and stress-resilient personality that can adapt and remain calm in all situationsStrong working knowledge of external systems and PC based internet and software applications (e.g.
internet, Microsoft Office). What's on Offer?Performance bonusesPaid training and educationRelocation packageDevelopment opportunities
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