We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionWe prioritize meeting our customers' high expectations for our products. The role of the business support analyst is crucial in both pre and post-sales efforts, significantly impacting our customers' long-term satisfaction with Verisk. Additionally, the role involves conducting quality assurance tasks on property team products.A Business & QA Support Analyst is an individual with limited experience in geospatial/technical services, yet possesses the potential and ability to deliver outstanding support to Verisk's esteemed clients, always prioritizing their needs.Main Responsibilities:The primary focus of this role is customer support. The Business Support Analyst is responsible for:Developing a robust understanding of IUPR business processes and core products.Assisting sales teams by providing product samples or technical information to support pre-contract sales activities.Supporting large contract tenders upon request, which may include market research, detailing customer support mechanisms, processes, or data analysis.Facilitating the delivery of contracted products, data, and/or services to clients.Creating sales and support materials as needed.Recording, tracking, and addressing client inquiries regarding any aspect of the products received, coordinating with sales or product specialists to resolve client issues.Keeping accurate records of customer interactions, licenses, and issued products on platforms like SharePoint and/or SalesForce.Participating in conferences or client meetings where technical support is required.Attending crucial meetings with Sales and Business Unit Management to discuss client issues or requests.Providing updates on client-related matters, ensuring that any issues requiring escalation are promptly identified and addressed.The secondary responsibilities involve QA and product-related duties.Collaborating with product managers and developers to understand the products.Designing, planning, and executing test cases.Ensuring the product meets the acceptance criteria.Identifying, logging, and tracking defects.Creating and maintaining test packs to cover each product.QualificationsThe essential knowledge, skills, qualifications, and experience for this pivotal role include:Experience in a customer support role with direct customer interaction.Familiarity with mapping and geospatial data applications, such as ESRI, FME, or QGIS.Effective communication with customers (both technical and non-technical) and internal stakeholders.Proficiency in analyzing large data sets to spot anomalies and inconsistencies.A strong problem-solving orientation and client engagement skills, with the ability to address a range of questions and issues, from simple inquiries to complex technical matters.A commitment to prioritizing and resolving issues to high standards, with meticulous attention to detail.The confidence to request assistance from peers and management when necessary.Proficiency in Microsoft Office and Salesforce, along with an understanding of quality assurance processes.Desirable attributes include:A university degree.Experience with, or knowledge of, programming languages such as Python and SQL.Experience with, or knowledge of, backend automation.Familiarity with agile software development methodologies and practices.Additional InformationFor over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.Verisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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