SummaryLocation: Barcelona (Hybrid / Office)Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.We are seeking an IT Operations Lead to oversee and manage all day-to-day IT operations within our organization. The ideal candidate will be responsible for ensuring seamless operations, managing licenses and vendor relations, supporting audit-related aspects, budget management, and ensuring compliance, quality, and security are maintained in all operational aspects. Engage and lead service level reviews/KPIs review meetings with Business and work with vendors to ensure smooth business operations with proper controls like Disaster recovery/business continuity models.About the RoleMajor accountabilities:Interact with various business stakeholders, 3rd party vendors, other IT line functions including Quality / eCompliance and information security for the following:Collection of operational demands/enhancement requests.Overall process level understanding /identify process simplification opportunities and implementation.Constantly update/review application roadmaps, technology modernization, elimination of unused assets.Conduct service review meetings with business/vendors and ensure SLA/KPI adherence.Ensure required training materials are up to date.License management, budget management, contract management for various tools/vendors.Escalation management.Overall quality management, technical security management, User access management.Audit readiness, support for both internal and external audits.Ability to support critical / major incidents (major incident management). Adherence to GxP compliance processes / requirements / documentation. Management of Quality events, Risks, deviations, periodic reviews. Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), DDIT Service Portfolio and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions, and services wherever applicable.Additional specification required for testing. Develop operational cost estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.).Perform change impact assessment and formulate a right and compliant approach to development and deployment of changes. Ensure implemented solutions are according to specifications and fit for purpose. Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security).
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