Bm-386 | Adminisitrative With Native Level Of German

Description

Do you have at least 1 year of experience in Front Office, Customer Service or similar? Do you have a Native level of German and a C1 level of English and Spanish? Don't miss this opportunity to join a multinational in Barcelona! Our client is a world leader in residential swimming pool equipment and is well-established in over 60 countries since 1925.

In your day-to-day:

You'll provide support in the transport logistics coordination.
You'll be responsible for answering customer requests (by email and phone).
You'll proactively inform customers about their orders and track them until delivery.
You'll ensure the entry of quotations and orders.
You'll solve incidents related to orders and claims.
You'll ensure order management on their ERP.
You'll monitor product availability to supply orders within the agreed period.
You'll help customers with basic technical assistance.
You'll be cross-selling: offering other products once an order is received.

Requirements

You're the person we're looking for if:
You have at least 1 year of experience in a similar role (Front Office, Customer Service, Order management...).
You have at least a C1 level of English and Spanish.
You have basic knowledge of export documentation (PLUS).
You have good knowledge of MS Office Suite and at least one ERP.
You're highly customer-focused and a quick learner.
You're flexible and can adapt easily to new processes and tools.
You have excellent communication skills.
You're a team player and have a proactive attitude.
You're an analytical person with attention to detail.
You can commute to the office in El Prat de Llobregat (4x days per week).

Offer

We're offering:
You'll have a competitive salary.
You'll work from Monday to Friday.
You'll have an indefinido contract.
You'll have 1 day of WFH (per week).
You'll have development opportunities.
You'll have discounts on plenty of brands.

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