Conduent Business Solutions Of Puerto RicoDate: 28 Jul | Location: ToledoThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Position: Bilingual Customer Service RepresentativeLocation: Onsite Guaynabo, PRSalary: $11/HRBenefits: Great Benefits & Incentives, PAID TRAININGSummary: As a Customer Service Representative, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts.Responsibilities:Respond to all payment service-related customer inquiries by utilizing information learned during training.Identify customer needs to ensure the customer is provided complete and accurate information.Process required transactions via web-based applications.Submit research requests in a concise yet accurate manner.Maintain a thorough knowledge of the company and client programs, policies, and technology.Communicate effectively in a warm and empathetic manner.Adhere to confidentiality requirements and laws.Provide support to other positions/operations during heavy workloads or absences.What You Get:Full Time EmploymentHourly rate of $11Shift differential of $1.10 per hour if working hours between 6PM- 6AM AND/OR $1.00 per hour if working weekendsPaid TrainingOvertime AvailableIncentive Plan provides the opportunity to earn up to an additional $350 a month contingent upon meeting all metrics after trainingCareer Growth OpportunitiesFull Benefit OptionsIdeal Candidate:The ability to convey complex information in clear and concise terms.Strong work ethic.Effective and accurate written and verbal communication skills.Effective problem-solving skills.Customer Service Experience.Ability to navigate multiple applications and research solutions with ease.Love helping people and guiding them to the best solution for their issue.Excited by innovative technology.Provide calm conflict resolution and problem solving for frustrated customers.Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls.Can commit to 100% attendance for three to five weeks of paid training.Requirements:Must be at least 18 years of age or older.Must have a High School Diploma, or equivalent.Must be Bilingual (English and Spanish).Must be able to successfully pass a criminal background, credit check, and security fingerprint.Must reside in Puerto Rico.Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.Join a rapidly growing organization that can support your career goals. Apply Today!Equal Opportunity Employer: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.For those using Google Chrome or Mozilla Firefox, please download the accommodation request form first. Providing vaccination status may be a requirement of your employment at Conduent.
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