Bas296 Global Operations Analyst - Customer Care (Remote-Friendly Within Spain)

Detalles del empleo Tipo de empleo - Jornada completa Ubicación Barcelona, Barcelona provincia Beneficios - Vacaciones pagadas Descripción completa del empleo Company Description Welcome to the good side of tech.
You might have heard about us, but with a different name: Doctoralia.
We empower patients by giving them access to leave and read reviews about their visit.
We provide doctors with the technology to manage bookings easily and save time, so they could devote themselves to treating patients.
Will you join us in making the healthcare experience more human?
Docplanner at scale We are leaders in 13 countries, trusted by over 90 million patients every month.
Almost 300,000 specialists believe in us and our product, and so do leading venture capital funds.
Employing over 2,700 people globally, we maintain the startup mindset we started with over 10 years ago.
Job Description As the Global Operations Analyst, you will: - Work with local structures across all countries, leveraging available data and tools to recommend the best next actions.
- Analyze, in real time, country performance and make necessary corrections.
- Ensure clear and recurrent analysis to provide the best short and long-term strategy for local structures.
How will you make an impact?
- Be a decision maker on operational changes by taking data-driven decisions.
- Own the relationship between the global operations team and local structures.
- Propose and influence operational direction of local structures.
- Manage KPIs and drive innovation within the department.
Qualifications - 2 years or more of experience in project management, analytics, operations, or related positions.
- Excellent communication skills.
- Proactive and curious mindset.
- Proficient in Excel; SQL, Python, or R are a plus.
- Strong analytical thinking and report creation skills.
- Experience with CRMs (Salesforce preferred).
- Fluent in English (Minimum C1).
Additional Information What will you get in return?
- Flexible remuneration and benefits system.
- Share options plan after 6 months.
- Remote-first or hybrid work model.
- Flexible working hours and additional paid holiday on your birthday or work anniversary.
- Health insurance and access to mental wellness support.
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