Barcelona (SP) based - International Sales Executive (Italian speaker)
Full-time
Part of Kaplan Inc., the Kaplan Languages Group (KLG) is made up of Kaplan International Languages, ESL Education, and Alpadia Language Schools. Language travel is an inspiring business sector with lots of scope for fun and creative work. Our students study from 1 week up to a full academic year and we are proud to welcome language learners from over 100 countries, ensuring a great cosmopolitan mix in our classrooms across the globe. With a network of Kaplan International Languages and Alpadia-branded schools and summer camps spanning seven countries, KLG has the largest presence of any international language school in the English-speaking world, as well as France, Germany, and Switzerland. In addition, ESL, Europe's largest language education travel agency matches students with the right language course for them.
We currently have an exciting opportunity for an Italian speaker Sales Specialist to join our B2C Sales Team based in Barcelona, Spain!
We are looking for someone who is passionate about the benefits of studying abroad (perhaps you have done it yourself), loves travel, and will be able to provide guidance and reassurance to our customers to help them decide on the most suitable study options.
Reporting to the B2C Sales Manager, you will operate the daily international sales operations for your students and deal with their admissions. You will be working with direct clients in close cooperation with Customer Care, Student Support, and Summer Camps teams. You will be expected to meet and exceed individual and team targets through your sales activities. We are looking for people with a consultative sales approach, based on establishing customer needs and providing products to match them.
Your main tasks will be:
Advise customers (phone, emails, Whatsapp, SMS, online chat) about destinations, schools, adequate programs, and visa.
Contact every lead to maximize sales opportunities and progress each lead to ensure upsell and cross-sell opportunities.
Build strong customer rapport through a high quality of written and oral communications and by demonstrating excellent product knowledge.
Organize phone contacts and interview requests with prospects.
Create and follow up on quotes and transform leads into bookings.
Update regularly your knowledge about our schools, destinations, and sales techniques.
Work closely with Student Support teams based in each school to confirm availability.
Collect deposit payments and proceed with data input on Salesforce.
Participate in occasional student fairs.
Desired Skills, Experience & Requirements
Relevant experience in sales department ideally in travel & tourism industry or in language education.
Professional knowledge of Microsoft Office.
Italian level required (C1/C2) with very high English. Other languages a plus.
Ability to prioritize effectively and to work with deadlines.
Experience of dealing with high volume of leads.
Ability to build rapport, handle objections, and close sales in the language required and English.
Resilient and consistent, with the ability to bounce back from setbacks and remain focused on goals.
Personal Characteristics
Outstanding selling attitude.
Goal oriented.
Ability to articulate goals and assign timelines.
Ability to work independently and in a team.
Positive thinker & flexible.
What we will offer you:
This is a full-time, permanent position offering:
The opportunity to develop your skills in an international environment, in the exciting field of language travel.
A young and dynamic work atmosphere.
An environment where corporate ethics and sustainable development matter.
Discounts on medical insurance.
Free language courses abroad every year.
Free coffee and tea.
Free breakfast on Mondays and fresh fruit on Thursdays.
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