Location : Madrid, M, ES Department : Sales Management PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future.
PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.
Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time.
By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
Position Description PubMatic is hiring a Senior Customer Success Operations Manager to join our growing team in Madrid.
Your role as a Senior Customer Success Operations Manager is to support the day-to-day management of publisher clients, delivering world-class customer service with your experience in troubleshooting ad technology-related areas.
As PubMatic's products and services evolve, the Senior Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and ready for broad adoption.
Our Team From the super analytical and process-driven pack to the 'work hard and play hard' characters, no two team members are the same.
What makes us come together is that we all understand the importance of keeping our clients happy.
We all add value and collaborate in different ways, and we all have a common goal.
While the technology is top-tier, it's the people that make PubMatic an exceptional place to work.
Responsibilities Manage account setup and maintain accounts on the PubMatic system.
Ensure on-time execution of technical integrations and deliver service excellence during implementation.
Work with internal teams, including sales, marketing, business development, product management, and engineering to deliver customized implementation plans to select clients.
Keep multiple support systems updated (e.g.
Salesforce, JIRA etc).
Actively respond to escalations for both Publisher and Demand clients relating to integration issues, PMPs, discrepancies, Brand Safety etc.
Generate and interpret reporting that will yield competitive insights for our clients.
Work closely with internal and external customers to ensure higher returns for the end customer.
Participate in and contribute to on-site quarterly business reviews with clients to review technical issues and product support opportunities.
Travel (up to 20%) to client sites for strategic and quarterly business review meetings.
Requirements Knowledge in regard to RTB/PMP and ad Networks; knowledge of Header Bidding/Wrapper and various ad formats/ad platforms is a plus.
Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools is a plus.
Experience using complex datasets to track performance trends, identify anomalies and their root causes.
Ad Trafficking exposure using Ad Servers such as Google Ad Manager, Smart, FreeWheel, Xandr a plus.
Knowledge to use debugging tools like Charles Proxy etc.
Personal Characteristics And Competencies Pro-active and self-motivated as will be a part of a small team.
Logical reasoning ability, Problem-solving, and analytical mindset.
Customer service-oriented attitude.
Organized and structured approach to tasks with an eye for detail.
Excellent written and spoken English.
Native level of Spanish language mandatory.
Additional Information Return to Office : PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity.
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