Operations Support Media jornada / Tarde
We want to revolutionize education through technology and the best user experience. The Power is an education group with thousands of students across the globe, experiencing incredible growth year over year. We are now about 250 employees from many diverse backgrounds, making the goal of democratizing education a reality together. Come join us on this exciting journey!
Tareas At the Power, we are currently working on a new service desk that helps the Customer Experience Department provide our students with quick responses to technical issues. This service will be extended to other departments such as Tech, Customer Support, Sales, and Product.
In order to achieve this, you will work side by side with our current Tech Support team. Learning and building useful knowledge are essential to improve and expand the service and, of course, to solve the problems we face daily.
What you'll do Help with tech issues reported by our students, such as missing data, incorrect frontend display, mailing glitches, and common connection or browser errors.Collaborate with departments like Finance, Marketing, Tech, and most frequently, Customer Experience.Be part of a cross-functional team of Developers, UX/UI Designers, QAs, and Value Managers where your voice is always heard and valued.Work with tools like Jira, MongoDB, Snow Flake, and Salesforce to report and resolve issues. Requisitos What we need from you Capacity to learn every day about new problems, understand the needs of our students and colleagues, be organized, and know how to adapt to adverse and changing situations.Basic knowledge in configuration like networks, browsers, devices, and their features.Knowledge in Excel (Spreadsheet).Capacity to teach in an easy way how to solve a medium-complex problem.Be a person with a constant desire to learn and the ability to learn quickly.Being a team player!You feel comfortable expressing yourself in English (our team is multicultural, and our meetings are usually held in this language).Would be a plus (not mandatory) Experience in CRM tools like Salesforce or Hubspot.Experience in Jira Service Desk. Beneficios What we offer Work schedule: Monday to Friday, 16:00 to 21:00.28 vacation days per year: 25 days of your choice plus your birthday, December 24, and December 31.Flexible compensation plan: meal vouchers, transport vouchers, childcare vouchers, and medical insurance.Access to all our programs as part of the Power family.$1,000 annual learning budget for books, technical courses, tech events, and more.Salary range: Depending on experience.On-call duty: At least once a month, you will be required to be on call during the weekend. This will be compensated with a bonus or equivalent. Why join us? At the Power, you'll be part of a dynamic, fast-growing team committed to reshaping education. Your contributions will directly impact the experience of thousands of students worldwide. If you're passionate about learning, solving problems, and collaborating with a multicultural team, we'd love to hear from you.
Apply now and let's build the future of education together!
#J-18808-Ljbffr